Sr. Manager, Customer Success (SaaS)

Location: Australia (Remote-First)

Company

hirify.global provides a SaaS-based global employment platform that helps organizations build and manage teams across more than 180 countries without establishing local entities.

What you will do

• Lead and develop a regional team of Customer Success Managers across APAC.
• Drive strategic account planning, executive engagement, customer adoption, retention, renewals, expansion, upsells, and cross-sells.
• Monitor customer health, engagement, risks, and performance metrics while improving the customer journey and time-to-value.
• Coach CSMs on commercial negotiations, strategic business reviews, forecasting, pipeline management, and win-back plans.
• Partner with Sales, Product, Support, Marketing, and Revenue Operations to align customer needs with business priorities.
• Translate customer feedback and APAC market insights into product, service, and operational improvements, including practical AI and automation use.

Requirements

• 6+ years leading enterprise Customer Success, strategic account management, or post-sales commercial teams.
• At least 3 years managing managers or team leads, with proven people-management experience.
• Experience working across the APAC region.
• Strong background in renewals, retention, expansion, adoption, strategic account growth, and commercial negotiations in a SaaS or subscription environment.
• Experience with CRM tools, Salesforce, Microsoft Office, data-driven decision-making, forecasting, and adoption metrics.
• Excellent executive stakeholder management, communication, analytical, cross-functional collaboration, and change leadership skills.

Nice to have

• 2+ years in Employer of Record, HR outsourcing, or global expansion industries.
• Mandarin language skills.
• Technical sales or SaaS experience.
• Experience applying AI tools to improve workflows, customer insights, or operational processes.

Culture & Benefits

• Remote-first teams with flexibility and resources for distributed work.
• Competitive compensation with an annual bonus for non-sales roles or commission structure for sales roles.
• Paid parental leave, flexible time off, spending accounts, and medical, dental, and vision insurance.
• Sabbatical after five years and opportunities to develop new skills.
• Commitment to diversity, equity, inclusion, and reasonable workplace accommodations.