Customer Success Manager, APAC (EdTech)

Location: Australia; remote

Company

hirify.global creates intuitive education and personal development products that help people learn, build meaningful relationships, and progress in their careers.

What you will do

• Own customer relationships and outcomes across a portfolio of education customers in Australia and New Zealand.
• Build strategic relationships with champions, decision-makers, and executive stakeholders.
• Develop customer success plans, measurable outcomes, and value realization strategies.
• Drive product adoption, customer engagement, renewal readiness, retention, and aligned growth opportunities.
• Lead strategic planning sessions, value reviews, and executive conversations with clear outcomes and next steps.
• Coordinate with Support, Services, Product, Sales, Renewals, and Engineering to resolve challenges and communicate customer feedback.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or a related customer-facing SaaS role.
• Experience building trusted relationships across multiple stakeholder levels, including senior and executive stakeholders.
• Strong strategic thinking, ownership, commercial awareness, prioritization, and portfolio management skills.
• Clear and concise written and verbal English communication skills.
• Technical aptitude and the ability to learn new products and concepts quickly.
• Experience using CRM, Customer Success, or project management tools.

Nice to have

• Experience in education or Educational Technology.

Culture & Benefits

• Competitive compensation and an ownership program for full-time employees.
• Flexible collaboration arrangements that vary by role, team, and location.
• Generous time off, local holidays, and an annual late-December recharge period based on departmental needs.
• Wellness programs, mental health support, professional development resources, and tuition reimbursement.
• Inclusive culture with employee recognition through the Motivosity program.

Hiring process

• All employees must pass a background check.
• Candidates may need to complete identity verification and provide legal name, current physical location, contact number, and residential address in accordance with local privacy laws.