Customer Success Manager (B2B SaaS)

Location: Sydney, Australia; hybrid workplace

Company

hirify.global One is a woman-founded B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform across channels including WhatsApp, SMS, email, web, app, and site search.

What you will do

• Act as the primary customer-facing representative and connect client needs with hirify.global One's technology.
• Help customers identify suitable products and features and facilitate adoption of the platform.
• Develop and maintain account plans that increase the value delivered to customers.
• Build trusted adviser relationships and drive customer satisfaction and achievement of business objectives.
• Prioritize and drive resolution of escalated customer issues in collaboration with engineers, developers, and product specialists.
• Share market feedback, unmet needs, and product ideas to help shape the product roadmap.

Requirements

• University degree in business, marketing, engineering, or a related field.
• Experience in a customer-oriented position related to digital marketing.
• Ability to build strong customer relationships, including with executive stakeholders.
• Strong written and verbal communication, listening, and phone skills.
• Self-motivation, technology enthusiasm, and the ability to find effective customer solutions.
• Project and time management skills, knowledge of basic web concepts and digital marketing, and flexibility in a fast-paced environment.

Culture & Benefits

• Diverse global community with more than 50 nationalities.
• Internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and employee referral bonuses.
• Volunteering, social impact projects, global retreats, and team-building events.