Customer Success Manager - Australia (SaaS)

Location: Sydney, Australia; hybrid workplace

Company

hirify.global One is a woman-founded B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform across WhatsApp, SMS, Email, Web, App, and Site Search.

What you will do

• Act as the primary client-facing representative and bridge customer needs with hirify.global One’s technology.
• Help customers identify their goals and select the features and products that best support them.
• Monitor and facilitate technology adoption to ensure customers achieve maximum value from the platform.
• Collaborate with engineers, developers, and product specialists to provide technical support when required.
• Develop account plans, identify opportunities to increase customer value, and maintain trusted adviser relationships.
• Drive customer strategies, resolve escalated issues, provide market feedback, and contribute product ideas to the roadmap.

Requirements

• University degree in Business, Marketing, Engineering, or a related field.
• Experience in digital marketing in a customer-oriented position.
• Ability to collaborate with customers and build strong relationships, including at executive level.
• Strong written and verbal communication, positive phone skills, and excellent listening skills.
• Self-motivated, technology-oriented approach with a focus on finding smart customer solutions.
• Customer-care mindset and commitment to helping clients succeed with the products and support.
• Strong project and time management skills.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• Ability and flexibility to work in a fast-paced startup environment.
• Basic understanding of web concepts and digital marketing.

Nice to have

• Strong attention to detail.

Culture & Benefits

• Diverse, inclusive team representing more than 50 nationalities.
• Internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and referral bonuses.
• Volunteering, social impact projects, global retreats, and team-building events.