Implementation Consultant (Customer Success Onboarding Manager)

Location: Hybrid in New York City, San Francisco, or Seattle; preference for candidates within commuting distance of a hirify.global office.

Compensation: OTE $110K–$120K per year, excluding equity and benefits.

Company

hirify.global provides an AI-driven causal marketing platform that helps businesses measure marketing performance and optimize advertising spend.

What you will do

• Own a book of customer onboardings, including complex GeoLift accounts with data warehouse connections, custom KPIs, opt-outs, and multi-source setups.
• Run data onboarding calls, identify data risks, and guide customers through cMMM requirements, non-API spend setup, covariates, and model limitations.
• Use Retool and basic SQL to investigate customer data, reproduce issues, and file detailed bug reports.
• Partner with Product, Data, Science, Engineering, Support, and Measurement Strategy teams to resolve customer-impacting issues.
• Identify and prototype AI tooling for recurring onboarding tasks and document effective techniques.
• Build product, troubleshooting, and process documentation while contributing to improved onboarding practices.

Requirements

• 2+ years of experience in a customer-facing SaaS role, preferably in onboarding, data or analytics implementation, or technical account management.
• Experience with admin tooling, data troubleshooting, data warehouse connections, and basic SQL queries.
• Experience working cross-functionally with Product, Data, Science, and Engineering teams to resolve customer issues.
• Proven ability to apply modern AI tooling to technical problem-solving and workflow improvements.
• Strong communication, problem-solving, prioritization, organization, adaptability, and technical aptitude.
• Ability to manage multiple complex onboardings and drive issues through to resolution.

Nice to have

• Experience with large enterprise clients and contracts exceeding $300K.
• Background in marketing measurement, incrementality, or media mix modeling, including cMMM.

Culture & Benefits

• Customer-focused, high-ownership environment with an emphasis on curiosity, adaptability, direct communication, and steady progress.
• Flexible paid time off and new parent leave.
• Equity in a startup environment.
• Health, dental, and vision insurance with multiple plan options.
• WFH stipend, office lunches in San Francisco, New York City, and Seattle, and team events and offsites.