Customer Success Manager

Location: Barcelona, Spain; hybrid work with three days per week in the office

Salary: €30,000–€40,000 per year, depending on experience

Company

hirify.global provides a SaaS management platform that helps businesses control software subscriptions, reduce excess costs, and streamline administrative work. The product serves more than 1,000 customers globally and is backed by tier-one investors.

What you will do

• Manage a portfolio of more than 200 primarily mid-sized, venture-backed customers and build strong relationships with tech CFO stakeholders.
• Advise customers on hirify.global best practices and recommend features aligned with their business goals.
• Guide customers through onboarding, training, adoption, and long-term platform integration.
• Lead strategic customer conversations, including Quarterly Business Reviews, ROI discussions, and expansion planning.
• Forecast churn and growth opportunities while providing transparent portfolio updates.
• Collaborate with internal teams to advocate for customer needs and improve the customer experience.

Requirements

• At least 2 years of experience in Customer Success.
• Experience leading onboarding, QBRs, strategic customer conversations, and expansion discussions.
• Proven experience in a startup or scaleup environment.
• Excellent English and eligibility to work in Spain are required.
• Familiarity with basic finance terminology and finance-facing customer work.

Nice to have

• Experience in the technology sector.
• Experience with Salesforce.
• Prior experience supporting CFO stakeholders or working with finance workflows in a SaaS environment.

Culture & Benefits

• Collaborative, high-performance culture in a small and evolving team.
• Private medical insurance and a corporate ClassPass account.
• Annual £/€500 training budget for professional development.
• Apple MacBook and a vibrant office with terraces, showers, and secure bike storage.
• €100 monthly food allowance, team lunches, snacks, fruit, and regular company offsites.