Customer Success Manager (CSM)

Location: Barcelona Office, onsite

Company

hirify.global is building a multi-product operating system for experience businesses, helping creators manage operations, accept payments, build websites, grow bookings, and automate bookkeeping.

What you will do

• Own a portfolio of customers after adoption and build trusted, long-term partnerships as the primary contact.
• Drive product adoption, customer value realization, retention, renewals, and expansion opportunities.
• Help customers embed the platform into daily operations to increase booking volumes and utilization.
• Monitor customer health scores, usage data, and engagement trends to address risks and identify growth opportunities.
• Handle account support and maintain accurate records, health scores, and pipeline stages in HubSpot.
• Share customer insights with Product and Go-to-Market teams to improve localized features for Spain.

Requirements

• Experience in Customer Success, Account Management, or a similar customer-facing role.
• Native Spanish and strong professional English are required.
• Strong communication, stakeholder management, and empathetic relationship-building skills.
• Structured, proactive approach with ownership of a customer portfolio.
• Ability to analyze customer data, health scores, and business metrics to drive account growth.
• Cultural adaptability and ability to connect with local business owners in Spain.

Nice to have

• Experience in SaaS Customer Success or technology startups.
• Familiarity with booking platforms, travel, hospitality, or marketplace models.
• Experience with HubSpot or Gong.
• Additional European language proficiency.

Culture & Benefits

• Collaborative, fast-moving environment with autonomy, trust, and flexibility.
• Founding-member opportunity to shape the Spanish team, regional strategy, and market footprint.
• Direct impact on product development through customer feedback and local market insights.
• High-growth environment focused on rapid learning and ownership.
• Preferred start date: October or November; applications are reviewed on a rolling basis.

Hiring process

• Applications are reviewed on a rolling basis.
• Hiring will take place as soon as the right candidate is identified.