Head of Client Success (Cybersecurity)

Location: Remote - United States

Salary: $167.2K–$213K annual base salary, plus potential equity and commission.

Company

hirify.global provides cybersecurity threat hunting, detection, and remediation technology for commercial customers.

What you will do

• Build and lead a high-performing Client Success organization, including hiring managers, developing talent, and establishing a culture of ownership and operational excellence.
• Define the partner journey and operating model from onboarding through renewal, making the experience increasingly seamless and automated.
• Partner with Sales and Product on customer needs, feedback loops, AI-derived signals, and product roadmap tradeoffs.
• Develop CS operations, AI tooling standards, and a Center of Excellence framework for consistent, repeatable outcomes.
• Use platform telemetry and usage signals to identify adoption gaps, at-risk accounts, and expansion opportunities.
• Own metrics including NRR, GRR, Time to Value, product adoption, and AI-generated health scores; deploy dashboards, churn prediction models, automated playbooks, and AI-assisted onboarding.

Requirements

• 5+ years of experience building and leading Customer Success teams, with a track record of developing managers and organizational capability.
• Experience in a highly technical B2B SaaS environment and strong understanding of product and technical tradeoffs.
• Strong analytical skills, including the ability to interpret platform telemetry and usage data.
• Demonstrated ownership of NRR, GRR, and expansion revenue in a high-growth SaaS environment.
• Experience building AI-assisted Customer Success motions, automated digital-touch programs, and LLM-assisted workflows.
• Exceptional strategic thinking, communication, executive presence, emotional intelligence, and business judgment.

Nice to have

• MBA and prior management consulting experience.
• Cybersecurity or MSP channel experience.
• Familiarity with AI governance, prompt engineering, or LLM-based tooling.

Culture & Benefits

• Full-time employment with equity participation available globally, subject to location and employment structure.
• Eligible US employees receive health, vision, dental, and life insurance plans.
• Eligible US employees receive a 401(k) plan and discretionary time off.
• International employees receive benefits based on local market standards and applicable country requirements.
• Equal opportunity employment across legally protected characteristics.