Senior Customer Success Manager

Location: Austin, TX or Montclair, NJ; hybrid workplace in the United States

Salary: $150,000–$160,000 base salary per year plus a 20% bonus plan

Company

hirify.global provides a business platform for enterprise and regional customers, with Customer Success focused on retention, growth, adoption, and measurable business value.

What you will do

• Manage a diverse portfolio of enterprise and regional accounts using high-touch engagement models.
• Create, execute, and refine strategic account and customer success plans aligned with customer objectives.
• Build trusted relationships with business sponsors, economic buyers, senior leaders, and other stakeholders.
• Assess customer challenges, identify risks and blockers, and develop mitigation plans with cross-functional teams.
• Demonstrate measurable ROI and business value, support adoption and retention, and contribute to renewals and expansion.
• Collaborate with Sales, Renewals, Marketing, and internal teams to improve customer experience and share customer insights.

Requirements

• Experience managing enterprise accounts and applying high-touch customer engagement models.
• Ability to create success and account plans and demonstrate quantifiable business value to executive audiences.
• Strong negotiation, business discussion, strategic conversation, and stakeholder management skills.
• Experience identifying customer risks, improving adoption, supporting renewals, and influencing six- and seven-figure contracts.
• Technical aptitude, including experience with pre-sales, solutions or sales engineering, implementations, or technically focused roles.
• Ability to configure or customize tools, explain complex technical problems, and develop practical technical solutions; proficiency with Google Docs, PowerPoint, Excel, and reporting tools.

Culture & Benefits

• High-functioning Customer Success environment focused on customer value and retention.
• Cross-functional collaboration across Customer Success, Sales, Renewals, Marketing, and other teams.
• Opportunity to shape Customer Success practices and operational excellence across the US region.
• Compensation includes a base salary of $150,000–$160,000 per year and a 20% bonus plan.
• Artificial intelligence tools may support parts of the hiring process, while final decisions remain with human reviewers.