Senior Customer Success Manager

Location: Austin, Texas or Montclair, New Jersey, United States. Workplace: Hybrid.

Salary: $150,000–$160,000 per year base salary plus a 20% bonus plan.

Company

hirify.global provides a software platform supported by a Customer Success organization serving enterprise and regional customers.

What you will do

• Manage a diverse portfolio of enterprise and regional accounts using high-touch engagement models.
• Create, execute, and refine account and success plans that demonstrate customer ROI and business value.
• Build trusted relationships with stakeholders, business sponsors, economic buyers, and senior executives.
• Assess customer challenges, anticipate risks, and develop mitigation plans to prevent churn.
• Collaborate with Sales, Renewals, Marketing, and other cross-functional teams to support retention, expansion, and customer advocacy.
• Improve adoption, customer satisfaction, and Customer Success practices across the US region.

Requirements

• Experience managing enterprise accounts and applying high-touch customer engagement models.
• Strong business discussion, negotiation, strategic communication, and stakeholder management skills.
• Ability to identify, demonstrate, measure, and communicate quantifiable business value.
• Experience working in or with technical roles such as pre-sales, solutions or sales engineering, or implementations.
• Ability to configure or customize tools and platforms to meet business needs and clearly explain complex technical problems.
• Proficiency with Google Docs, PowerPoint, Excel, and reporting tools.

Culture & Benefits

• Hybrid work environment based in Austin or Montclair.
• Direct impact on customer retention, growth, adoption, and platform utilization.
• Opportunity to influence Customer Success processes and global operational excellence.
• Performance-based 20% bonus plan.
• Artificial intelligence tools may support parts of the hiring process, while final decisions remain with human reviewers.