Customer Success Manager (Hybrid)

Location: Hybrid in Herndon, Virginia, United States. Proof of U.S. citizenship is required before hire.

Salary: $85,000–$100,000 per year, commensurate with experience.

Company

hirify.global provides managed services and related technology, cybersecurity, compliance, and IT support offerings.

What you will do

• Own customer relationships across an assigned portfolio of managed services accounts.
• Lead business reviews, success check-ins, and recurring customer engagement cadences.
• Manage renewal readiness, retention risks, service alignment, and customer value communication.
• Coordinate Support, Engineering, PMO, Compliance, Cybersecurity, Sales, Finance, and leadership teams.
• Monitor account health, document risks and commitments, and communicate recurring portfolio insights.
• Identify opportunities for broader service adoption and support expansion conversations.

Requirements

• U.S. citizenship must be proven before hire.
• 3+ years of experience in Customer Success, Account Management, Account Coordination, or a similar customer-facing role.
• Experience managing recurring B2B customer relationships, renewals, escalations, or service-based accounts.
• Strong verbal and written communication skills for operational and leadership-level stakeholders.
• Strong organization and the ability to manage multiple accounts, priorities, and follow-up actions.
• Ability to influence outcomes cross-functionally without direct authority.

Nice to have

• Experience in an MSP, outsourced IT, managed services, or service-based technology environment.
• Experience with IT support, M365, infrastructure, cybersecurity, or compliance services.
• Experience supporting strategic or enterprise accounts and proactive renewal planning.
• Familiarity with NIST, CMMC, audit-readiness support, CRM, ticketing, or service management platforms such as Halo.

Culture & Benefits

• Hybrid work arrangement.
• Competitive salary and benefits package.
• Casual, friendly, and relaxed work environment.
• Support for professional growth and development.