Strategic Customer Success Manager (SaaS)

Location: Fully remote, but candidates must be based in the United States. Applications are accepted from Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Comfort working across multiple time zones is required; occasional travel may be required for customer visits, executive business reviews, and industry events.

Salary: $100,000–$140,000 per year

Company

hirify.global provides a SaaS platform for managing deskless teams, including scheduling, training, tasks, communication, and daily operations.

What you will do

• Develop and execute strategic success plans for high-value Enterprise and Strategic customers.
• Build relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
• Advise customers on critical business challenges, digital transformation, change management, and platform adoption.
• Identify expansion opportunities and collaborate with Sales on upsells and cross-sells.
• Use customer usage analytics and feedback to identify risks, opportunities, and improvement areas.
• Manage complex escalations, support customer advocacy initiatives, and contribute to case studies and thought leadership.

Requirements

• Must be based in the United States and able to work across multiple time zones.
• 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting.
• Experience managing Enterprise or Strategic accounts with ACV of $100K or more.
• Ability to engage with and influence VP and C-level executives.
• Experience driving account expansion, using customer data for decision-making, and delivering executive presentations.
• Strong knowledge of digital transformation, change management, and complex adoption strategies.

Nice to have

• Experience in an international, remote-first SaaS company.
• Background in HR technology, workforce management, or related industries.

Culture & Benefits

• Fully remote work with a remote-first environment.
• Medical, dental, and vision insurance.
• Paid vacation, sick days, and holidays.
• 401(k) plan.
• Training and professional development supported as part of a long-term employee investment.