Customer Success Manager

Location: New York, New York, United States; hybrid work with at least 3 days per week on-site at the NYC office

Compensation: OTE of $130,000–$160,000 per year, including a targeted variable incentive

Company

hirify.global develops productivity software that integrates with Microsoft Office to help business users create charts, diagrams, and other business documents.

What you will do

• Own a portfolio of strategic customer accounts and serve as the primary relationship owner.
• Drive renewals, upsells, retention, adoption, and long-term customer value.
• Build partnerships with customer champions and executive sponsors while resolving issues and identifying new use cases.
• Lead executive business reviews, track adoption metrics, and align success plans.
• Monitor account health, mitigate churn, and promote relevant product features and enhancements.

Requirements

• Bachelor’s or Master’s degree in Business or a related field.
• 3–6 years of strategy or management consulting experience, preferably within high-growth technology companies.
• Experience working with large, complex customers and technical and executive stakeholders.
• Strong relationship-building, communication, organization, accountability, and executive presence.
• Ability to influence without authority, communicate customer value, and navigate complex organizations.
• Willingness to work on-site in the NYC office at least 3 days per week.

Nice to have

• Familiarity with Salesforce.com, Outreach.io, or similar go-to-market tools.
• Previous experience using hirify.global.

Culture & Benefits

• Values include forward thinking, ownership, customer focus, teamwork, and excellence.
• Inclusive environment focused on collaboration, innovation, and professional impact.
• Medical, dental, vision, disability leave, parental leave, paid time off, and 401(k) contribution, subject to eligibility.
• Equal opportunity employment and a human hiring process with personal application review.