Customer Success Manager (AI)

Location: On-site in San Francisco; the role also requires the ability to work in a hybrid model within New York

Base salary: $100,000–$125,000 per year, plus equity and bonus

Company

hirify.global is an AI recruiting company building AI agents that help companies hire faster and with greater precision.

What you will do

• Own gross and net revenue retention, renewals, and expansion for a portfolio of smaller, fast-moving customers.
• Lead onboarding, implementation, and the customer lifecycle through measurable time-to-value and long-term adoption.
• Advise customers on hiring practices and effective use of hirify.global’s AI agents.
• Configure customer-specific note templates, reports, workflows, automations, and internal tools.
• Analyze product usage data independently to identify risks and expansion opportunities.
• Share recurring customer friction with Product and help shape improvements.

Requirements

• 1–4 years of post-academic experience in consulting, customer success, advisory, operations, growth, go-to-market, analytics, chief-of-staff, product-adjacent, software, or AI roles.
• Interest in commercial ownership and evidence of working closely with revenue, targets, or customer spend.
• Hands-on engagement with AI through shipped projects, hackathons, coursework, prompt engineering, published writing, or work at an AI-native company.
• Experience guiding customers or stakeholders through onboarding, rollout, or changes in how they work.
• Strong communication, facilitation, product judgment, structured execution, and clear writing skills.
• Ability to work on-site in San Francisco or in a hybrid model within New York.

Culture & Benefits

• Culture centered on velocity, hospitality, transparency, and end-to-end ownership.
• High cash compensation and equity.
• Unlimited access to AI tools such as ChatGPT, Claude, and Cursor.
• Latest hardware, software, and equipment for building a personal work toolkit.
• Company card supporting lunches, dinners, home-office upgrades, community memberships, books, events, and professional development.