Strategic Customer Success Manager

Location: Remote in the United States; New York City and San Francisco office locations. Remote employees are not required to follow the three-days-per-week office schedule, but travel is required a few times per year for onboarding and company off-sites.

Salary: $140K–$160K annual compensation, plus commission and equity.

Company

hirify.global builds AI-powered HR, finance, operations, and embedded payment software for construction and field services contractors.

What you will do

• Own a strategic portfolio of multi-entity enterprise accounts with approximately $2–$3M in ARR.
• Drive gross and net revenue retention, renewal forecasting, product adoption, and customer health.
• Build C-suite relationships and lead executive business reviews tied to measurable business outcomes.
• Create account plans, stakeholder maps, success metrics, value-realization roadmaps, and risk registers.
• Identify and advance expansion opportunities, partnering with Sales to convert CSQLs into revenue.
• Coordinate escalations and cross-functional initiatives with Launch, Sales, Solutions Engineering, Support, Product, and Engineering.

Requirements

• 6+ years of experience in customer success, account management, consulting, or fast-growing services and operations roles.
• Experience owning enterprise or strategic accounts with strong gross and net revenue retention and expansion performance.
• Experience building relationships with and presenting to C-suite and senior executive stakeholders.
• Experience with payroll, accounting, tax, HCM, ERP, or other financial and operational products.
• Strong account-planning, project-management, data-analysis, and organizational skills.
• Ability to understand integrations, APIs, and technical documentation and to manage escalated customer situations.

Nice to have

• Experience with HCM, ERP, or the construction industry.

Culture & Benefits

• Flexible remote work for roles listed as remote, with occasional onboarding and off-site travel.
• Medical, dental, vision, and FSA plans.
• Company-matched 401(k) contributions.
• Flexible PTO and 16 weeks of paid parental leave for all parents.
• Annual educational allowance and company and team off-sites.

Hiring process

• Recruiter pre-screen and hiring manager interview.
• hirify.global Values interview and presentation.
• Final 1:1 interview.