Customer Success Manager (SaaS)

Location: Remote within the continental United States, between the Pacific and Eastern time zones. An Oakland office is available for candidates who prefer to work there.

Salary: $80,000–$110,000 USD annual base salary, plus equity.

Company

hirify.global provides a SaaS system of record for grants, combining grant discovery, applications, award compliance, and grant operations for nonprofit organizations and public institutions.

What you will do

• Own post-sale onboarding, engagement, retention, and expansion across a portfolio of nonprofit and grant-writing customers.
• Build customer relationships, communicate product value, and identify opportunities for deeper impact and account growth.
• Monitor adoption metrics, budgets, stakeholder networks, and account health to identify risks early.
• Lead business reviews, create tailored success plans, and manage complex annual renewal cycles.
• Partner with Customer Enablement Managers to scale adoption, retention, and upsell results.
• Represent customer feedback to revenue and product teams.

Requirements

• 4+ years of experience in a customer-facing Customer Success or Account Management role at a SaaS company.
• Experience managing a portfolio of approximately 100–200 accounts.
• Strong relationship-building skills, including communication with leadership-level customers and handling challenging conversations.
• Experience owning annual contract renewal cycles end-to-end.
• Strong written and verbal communication skills, with the ability to simplify complex topics.
• Must be based in the continental United States and able to work between the Pacific and Eastern time zones.

Nice to have

• Background in nonprofit development or experience working with nonprofit customers.
• Experience at an early-stage startup.
• Familiarity with G Suite, Zoom, Slack, Intercom, and HubSpot.
• Experience working remotely.

Culture & Benefits

• Fully distributed work environment with an optional Oakland office.
• Health, dental, and vision insurance fully covered for employees and partially covered for dependents.
• Generous paid time off, including parental leave.
• 401(k), company laptop, and home-office stipend.
• Bi-annual company retreats.

Hiring process

• Submit a written response or short Loom video describing the largest book of business managed and a creative customer engagement tactic or project.
• Attach a CV or resume.