Administration Assistant – Workers Compensation

Location: Melbourne, Victoria, Australia. Applicants must be Australian citizens or permanent residents.

Company

DXC Claims Management provides workers’ compensation claims management services and is part of hirify.global, an enterprise technology and innovation company.

What you will do

• Assist with managing workers’ compensation claims from intake through resolution.
• Act as a key contact for injured workers, employers, insurers, and healthcare providers.
• Coordinate medical examinations, rehabilitation services, treatment requests, and return-to-work activities.
• Assess and process payments to stakeholders while maintaining accurate records and documentation.
• Develop case management strategies and handle a high volume of client and customer calls.
• Support dispute resolution and apply workers’ compensation legal and medical frameworks.

Requirements

• Experience in customer service, medical administration, or insurance claims, or a recent graduate in Law, Business, Nursing, Allied Health, or Psychology.
• Strong communication and interpersonal skills.
• Organized, detail-oriented, and able to manage competing priorities.
• Empathy and genuine interest in helping people recover and return to work.
• Sensitivity to medical, cultural, and social needs.
• Australian citizenship or permanent residency required.

Culture & Benefits

• Four weeks of theoretical and practical training in workers’ compensation case management.
• Further training throughout the first 12 months covering workplace injury management, return-to-work planning, dispute resolution, and workers’ compensation law.
• Ongoing mentoring, career progression pathways, and a supportive team-oriented workplace.
• Competitive remuneration and benefits.
• People-first, inclusive culture with a focus on wellbeing, flexibility, and in-person collaboration.