Customer Success Manager (SaaS)

Location: On-site in Los Angeles

Salary: $110,000 – $150,000 OTE per year

Company

hirify.global is a fast-growing SaaS company focused on customer success and revenue growth.

What you will do

• Own commercial outcomes end-to-end, managing customers from onboarding through renewal and expansion.
• Drive retention and maximize Net Revenue Retention (NRR) by aligning strategies with business impact.
• Proactively identify expansion opportunities and mitigate churn risks using usage patterns and health data.
• Drive product adoption as the foundation for long-term value and sustainable revenue growth.
• Inform product and go-to-market strategy by providing direct customer feedback to internal teams.

Requirements

• Must be based in or able to work on-site in Los Angeles.
• 3-5 years of experience in high-performance environments like management consulting or fast-growth startups.
• Strong business acumen and a commercial focus on revenue and business outcomes.
• Proven track record of accountability, self-direction, and hitting ambitious goals.
• Genuine curiosity about AI and the SaaS landscape.

Culture & Benefits

• Competitive OTE salary package.
• Performance bonuses and long-term incentives.
• Generous Paid Time Off (PTO) policy.
• Opportunity to work in a high-ambition, fast-paced environment.