Enterprise Customer Success Senior Manager (SaaS)

TL;DR

Enterprise Customer Success Senior Manager (SaaS): Managing a portfolio of high-ARR enterprise customers to drive platform adoption and prevent churn with an accent on strategic relationship management and data-driven insights. Focus on cultivating relationships with CxOs and franchise owners, delivering proactive business reviews, and identifying expansion opportunities.

Location: Seattle, Washington, United States

Salary: $140,000 - $165,000 USD

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, powering over 30,000 businesses globally.

What you will do

• Manage a portfolio of high ARR customers, delivering proactive workshops and business reviews to help them grow.
• Build and maintain strong relationships with CxOs and key stakeholders to drive platform adoption and communicate value.
• Monitor customer health metrics (engagement, usage, NPS) to prevent churn and identify upsell or expansion opportunities.
• Become a subject matter expert in the platform to independently develop solutions that maximize customer business outcomes.
• Collaborate cross-functionally with sales, product, support, and engineering teams to ensure a seamless customer journey.
• Manage complex, multi-divisional, and multi-geographical accounts with executive presence.

Requirements

• Bachelor’s degree.
• 10+ years of experience in Customer Success, Account Management, Consulting or Professional Services with enterprise level customers.
• Ability to travel as needed to be on-site with key customers or attend industry events.
• Proven success in client growth, retention, and satisfaction.
• Experience working in fast-paced growth environments.

Culture & Benefits

• Opportunity to be part of a high-growth, innovative company transforming the beauty and wellness industry.
• Dynamic and collaborative environment working alongside industry leaders.
• Strong focus on professional growth, learning, and career advancement.