Customer Success Manager (AI)

Location: New York Office; full-time in-office in NYC

Salary: $125,000–$250,000 per year plus equity

Company

hirify.global builds production-grade AI agents that perform long-horizon, end-to-end work for major accounting firms.

What you will do

• Own a portfolio of enterprise accounting-firm accounts and drive adoption, expansion, and renewal.
• Manage customer relationships end to end, from onboarding through renewal.
• Help build the customer success operating model, including account health metrics, handoff playbooks, and renewal processes.
• Partner with the Deployed Intelligence team on the transition from deployment to long-term customer ownership.
• Work with Account Executives on QBRs, expansion opportunities, and ARR growth.

Requirements

• Experience owning enterprise customer relationships in customer success or account management.
• Direct ownership of renewal and expansion targets across six- and seven-figure enterprise account portfolios.
• Track record of driving adoption and retention across complex, multi-stakeholder accounts.
• Strong commercial judgment and ability to identify expansion opportunities, manage renewals, and detect churn risk.
• Comfort leading customer calls and holding senior-level conversations with firm partners and C-suite stakeholders.
• Willingness to work full-time in the New York City office.

Nice to have

• Background in vertical SaaS or professional services platforms.
• Experience selling into or supporting accounting, audit, or finance firms.
• Experience deploying AI products into regulated industries.

Culture & Benefits

• Premium medical, dental, and vision coverage, plus life insurance.
• Six coaching and six therapy sessions through Spring Health.
• Unlimited PTO and 12 paid company holidays.
• Daily meal stipends, a stocked kitchen, and $300 toward a custom desk setup.
• Pre-tax commuter benefits, a 401(k) retirement plan, parental leave, and office activities.