Care Coordination & Navigation Specialist (CCNS) (Healthcare)

Location: United States; fully remote. Patient contact is virtual via SMS, phone, EMR, and Zoom, with no in-person visits. Two schedule options are available: Tuesday–Saturday or Sunday–Thursday during standard business hours.

Compensation: $50,000 USD per year.

Company

hirify.global is a venture-backed healthcare startup providing FDA-approved medication and clinical care for opioid use disorder through a telehealth platform.

What you will do

• Serve as a first point of contact for patient communications, performing triage, scheduling support, technology troubleshooting, education, and de-escalation.
• Manage an active patient caseload, create individualized care plans, assess barriers, and follow cases through confirmed resolution.
• Research and coordinate resources related to Medicaid, SNAP, transportation, housing, behavioral health, and other public benefit systems across PA, NJ, NY, and DE.
• Provide warm handoffs, direct scheduling, and guided next steps while building relationships with community organizations and providers.
• Document activity, resource decisions, status changes, and next steps in the EMR, and collaborate with clinical staff through shared patient records.
• Escalate clinical concerns, safety issues, urgent needs, and complex cases while participating in team meetings and case reviews.

Requirements

• 2+ years of experience in care navigation, case management, community health, or patient-facing customer support in a healthcare setting, including meaningful virtual or phone-based work.
• Experience with social determinants of health navigation or high-volume, multichannel patient support, with willingness to develop both areas.
• Working knowledge of, or ability to quickly learn, community resources and systems in PA, NJ, NY, and/or DE.
• Proficiency with EMR, ticketing systems, or care management platforms, plus strong technical, written communication, organizational, and documentation skills.
• Ability to independently manage a caseload, prioritize SMS, EMR, phone, and Slack requests, and track work through resolution.
• High school diploma or GED required; cultural humility and experience supporting diverse patient populations required.

Nice to have

• Experience in a Center of Excellence or specialty care program serving patients with complex, co-occurring needs.
• Familiarity with Medicaid managed care requirements in New Jersey or Pennsylvania.
• Experience with drug and alcohol, psychiatric, or specialty behavioral health resources.
• Knowledge of trauma-informed care, harm reduction, and motivational interviewing.
• An associate’s or bachelor’s degree in social work, public health, or human services.

Culture & Benefits

• Fully remote work with a reliable internet connection and private workspace required.
• Collaborative virtual team with regular team touchpoints across Pennsylvania and New Jersey.
• Medical, vision, and health insurance, with many plans fully covered for employees.
• 20 days of PTO initially, increasing to 5 weeks after 2 years and 6 weeks after 5 years, plus 10 company holidays.
• Work-from-home stipend, 401(k) contribution platform, life insurance, disability coverage, financial wellness, and virtual primary care benefits.

Hiring process

• hirify.global uses a first-and-best offer approach and discusses compensation bands during the interview process.