Senior Customer Success Manager (Public Sector & Endpoint Security)

Location: United States (Remote); Washington, D.C.

Company

hirify.global develops enterprise mobile threat defense solutions that provide real-time protection against mobile cyberattacks and malware across iOS, Android, and Windows devices.

What you will do

• Manage post-sale relationships and a strategic portfolio of Federal Civilian, Defense, State, Local, and Education customers.
• Drive renewals, referenceability, expansion opportunities, solution adoption, and customer business value in collaboration with Sales.
• Act as a trusted advisor by developing product and domain expertise, understanding solution architecture, and interpreting underlying business data.
• Maintain customer satisfaction, manage risks and escalations, and gather customer feedback to inform product capabilities.
• Support deployment planning, best-practice implementation, onboarding, and proactive rollout risk management.
• Collaborate with Engineering and Product teams across different time zones to address customer issues and understand product deployment in depth.

Requirements

• B.S. in Computer Science or an equivalent engineering degree.
• 10+ years of experience working with enterprise software solutions.
• 5+ years of experience in customer success roles.
• Experience managing portfolios of large enterprise and/or Federal customers.
• Strong customer management experience and a strong technical background.
• Self-motivation, strong problem-solving skills, and good business acumen.
• Ability to travel.

Nice to have

• Startup experience.
• Customer success experience with security companies.
• Domain expertise in mobility and security.

Culture & Benefits

• Remote work in the United States.
• Opportunity to work with enterprise, Federal, State, Local, and Education customers.
• Cross-functional collaboration with Engineering, Product, and Sales teams in different time zones.