Senior Customer Success Manager (Cybersecurity)

Location: Remote within the United States

Base pay: $97,589–$131,840 per year

Company

hirify.global provides AI-powered OT and IoT cybersecurity for critical infrastructure, industrial, enterprise, and government organizations.

What you will do

• Develop and manage a portfolio of critical customer accounts.
• Own the customer lifecycle, including onboarding, adoption, value realization, retention, and renewal support.
• Create customer success plans, reduce churn, and drive revenue growth through measurable customer outcomes.
• Resolve customer requests and concerns while improving the customer experience through data and trend analysis.
• Present technical reports, product demonstrations, and training to customer stakeholders.
• Collaborate across departments, provide customer feedback for product development, and improve educational materials and communication resources.

Requirements

• 4+ years of experience in customer success supporting a technical product.
• At least 3 years of experience in IT and network security; OT experience is a plus.
• Experience onboarding customers, driving adoption, achieving business outcomes, and maintaining high renewal rates.
• Ability to troubleshoot product usage, recommend operational best practices, and create account notes, get-well plans, and customer success playbooks.
• Ability to conduct product demos, deliver technical reports, and present to audiences ranging from technical staff to C-level executives.
• Strong communication, organization, customer focus, analytical, collaboration, and multitasking skills.

Nice to have

• OT cybersecurity experience.
• Previous experience in a Technical Account Manager or Sales Engineer role.
• Experience analyzing and optimizing Customer Success processes.

Culture & Benefits

• Medical, dental, vision, life, and disability insurance for eligible employees.
• 401(k) plan with employer matching for eligible employees.
• Flexible paid time off, paid holidays, and paid parental leave.
• Country-customized benefits covering health and wellness, financial support, work-life balance, and flexible time off.
• Background verification is required for successful candidates.