Senior Customer Success Manager (Cybersecurity)

Location: Remote, Saudi Arabia (KSA)

Company

hirify.global provides AI-powered OT and IoT cybersecurity solutions for enterprises, governments, and critical infrastructure organizations.

What you will do

• Develop and manage a portfolio of critical customer accounts.
• Own the customer lifecycle, including onboarding, adoption, value realization, retention, and renewal support.
• Build customer success plans, minimize churn, resolve requests, and improve the customer experience.
• Analyze customer data and trends, maintain accurate account information, and prepare reports for internal and customer stakeholders.
• Conduct product demonstrations, training sessions, technical reports, and executive-level presentations.
• Collaborate across departments, contribute customer feedback to product development, and improve tutorials and educational materials.

Requirements

• 4+ years of experience in customer success supporting a technical product.
• Experience onboarding customers, driving product adoption, and achieving business outcomes.
• 3+ years of experience in IT and network security; OT experience is beneficial.
• Ability to troubleshoot customer concerns, recommend operational best practices, and communicate product value through demonstrations and technical reports.
• Strong organizational, analytical, communication, presentation, and multitasking skills.
• Ability to engage effectively with C-level executives and technical staff.

Nice to have

• Previous experience as a Technical Account Manager or Sales Engineer.
• Experience with brand image, customer experience optimization, and Customer Success process improvement.

Culture & Benefits

• Work with a global cybersecurity company protecting critical infrastructure across more than 68 countries.
• Benefits are customized to the country of employment.
• Health and wellness benefits.
• Financial benefits and work-life balance support.
• Flexible time off.
• Background verification is required for successful candidates.