Senior Customer Success Manager (OT/IoT Cybersecurity)

TL;DR

Senior Customer Success Manager (OT/IoT Cybersecurity): Managing critical customer accounts for an AI-powered OT and IoT cybersecurity platform with an accent on customer adoption, value realization, retention, and technical engagement. Focus on building success plans, analyzing customer trends, resolving complex issues, and presenting product value to stakeholders from technical teams to CxOs.

Location: Remote, based in Saudi Arabia (KSA)

Company

hirify.global develops OT and IoT cybersecurity solutions that provide network visibility, threat detection, and operational insight for critical infrastructure, industrial, and government organizations.

What you will do

• Manage a portfolio of critical customer accounts and own the customer lifecycle from onboarding through renewal.
• Drive product adoption, customer-guided value realization, revenue growth, and retention.
• Resolve customer requests and concerns while improving the overall customer experience.
• Analyze customer data and trends to develop reports and improve engagement strategies.
• Collaborate across departments to ensure customer visibility, outcomes, and accurate account information.
• Provide customer feedback for product development and create training materials and communication resources.

Requirements

• 4+ years of experience in customer success supporting a technical product.
• Experience onboarding customers, driving adoption, and achieving measurable business outcomes.
• 3+ years of experience in IT and network security; OT experience is advantageous.
• Ability to conduct product demonstrations and training, troubleshoot issues, and present technical reports.
• Strong account organization skills, including success plans, get-well plans, playbooks, and accurate account notes.
• Excellent communication and leadership skills, including engagement with C-level and technical stakeholders.

Nice to have

• Previous experience as a Technical Account Manager or Sales Engineer.
• Experience in OT cybersecurity.

Culture & Benefits

• Work with a global cybersecurity company protecting critical infrastructure in more than 68 countries.
• Inclusive culture focused on diversity, integrity, innovation, and customer success.
• Country-specific health and wellness, financial, and work-life balance benefits.
• Flexible time off.
• Background verification is required for successful candidates.