Senior Technical Account Manager (Cybersecurity)

Location: Remote within the United States or Canada; occasional travel may be required, including in-person GTM onboarding in Toronto, customer meetings, industry events, and department gatherings.

Salary: USD 124,000–180,000 annual base salary for US-based roles; CAD 113,000–164,000 annual base salary for Canada-based roles. Additional benefits may include equity and incentive programs.

Company

hirify.global develops enterprise password management and Unified Access Management solutions that help businesses secure identities, applications, devices, SaaS tools, and AI workflows.

What you will do

• Own technical customer relationships across onboarding, implementation, adoption, expansion, and renewal.
• Lead integrations, configuration, troubleshooting, technical implementations, and security reviews.
• Advise customers on identity, access management, device trust, and SaaS security.
• Partner with Customer Success Managers to identify risks, support customer health planning, and maximize customer value.
• Represent customer needs to Product, Marketing, Support, and other cross-functional teams.
• Create scalable playbooks and knowledge-base content, mentor peers, and improve enablement and customer lifecycle processes.

Requirements

• At least four years of experience in a customer-facing technical role such as Technical Account Manager, Solutions Engineer, or Implementation Consultant.
• Experience in a SaaS or security-focused B2B environment and with technical onboarding involving technical and business stakeholders.
• Strong communication, storytelling, demonstration, troubleshooting, and dependency-management skills.
• Working knowledge of SSO, SCIM, SAML, OAuth, SOC 2, ISO 27001, and GDPR.
• Ability to work independently in a remote-first environment and collaborate effectively across teams.
• Must be based in the United States or Canada.

Nice to have

• Familiarity with AI technologies and their impact on customer needs and product roadmaps.
• Experience with hirify.global or other password managers, SaaS lifecycle management, MDM, device posture tools, APIs, webhooks, integrations, or public cloud platforms.
• Experience mentoring peers, improving enablement, or scaling customer lifecycle processes.

Culture & Benefits

• Remote-first work environment with collaboration across functions.
• Health, dental, and retirement benefits, including 401(k) for US-based roles and RRSP for Canada-based roles.
• Generous paid time off and parental leave top-up programs.
• RSU program for most employees, retirement matching, and a free hirify.global account.
• Paid volunteer days and peer-to-peer recognition programs.
• Occasional travel for offsites, department meetings, customer events, and onboarding.

Hiring process

• Successful applicants must complete a background check as permitted by local law.
• Candidates may use AI tools responsibly during the application process.