Sr. Client Services Associate

Location: Remote United States; up to 50% travel may be required.

Salary: $85,000–$120,000 base pay annually, depending on qualifications.

Company

hirify.global provides a healthcare SaaS platform that digitizes appointment check-in and helps healthcare organizations engage patients, improve efficiency, optimize staffing, and enhance clinical care.

What you will do

• Own end-to-end onboarding for newly contracted healthcare clients, including timelines, stakeholder communication, and go-live milestones.
• Guide clients through product configuration, workflow setup, and initial staff training.
• Partner with Client Success Managers to ensure a smooth transition from implementation to ongoing engagement.
• Drive product adoption and usage while monitoring client risks, satisfaction, and business value.
• Track onboarding KPIs such as time-to-live, activation rates, and early satisfaction scores.
• Collaborate with Support, Product Management, Sales, and Business Development to resolve issues and communicate recurring feedback.

Requirements

• Bachelor’s degree required.
• Strong organizational skills with the ability to manage multiple concurrent client engagements.
• Clear written and verbal communication skills, including presenting to technical and non-technical audiences.
• Experience managing internal or external stakeholder relationships and a customer-first mindset.
• Problem-solving ability and adaptability in a fast-paced environment.
• Comfort working with software platforms; CRM or project management tool experience is a plus.

Culture & Benefits

• 100% remote work for U.S. employees with home office expense reimbursement.
• Health insurance, pet insurance options, 401(k), flexible PTO, and eight company holidays.
• Summer Fridays and monthly reimbursements for cell phone, internet, and wellness expenses.
• 100% paid 12-week parental leave for U.S. employees.
• Continuing education and professional certification reimbursement.
• Employee Resource Group participation and an inclusive, recognition-focused work environment.