Service Operations Manager

Location: Emley Moor, United Kingdom; shift-based hours

Salary: Up to £54,200 per year, plus 10% bonus and 20% shift allowance

Company

hirify.global provides UK broadcast, connectivity, and smart utilities infrastructure that delivers media and data services to millions of users.

What you will do

• Lead service operations teams across one or more product and service portfolios.
• Manage day-to-day operational performance, including operational support during nights and out-of-hours periods when required.
• Lead responses to major incidents and technically complex service disruptions through resolution.
• Engage with customers, suppliers, and senior stakeholders to resolve escalations and maintain operational performance.
• Identify, manage, and mitigate service risks while monitoring performance data and root causes.
• Recommend process improvements and automation initiatives, while developing team skills and capabilities.

Requirements

• Substantial experience in service operations, customer service, or a related field.
• Experience with automation and telemetry in complex service environments.
• Proven experience leading and developing high-performing operational teams.
• Ability to manage complex service environments and third-party relationships.
• Strong incident leadership, stakeholder communication, relationship management, and operational analytics skills.
• A degree or equivalent experience in business, IT, or a related field is advantageous.

Culture & Benefits

• Flexible and hybrid working culture where compatible with the role.
• Generous pension scheme starting at 6% and rising to 10%.
• Wellbeing programme, learning platforms, and active colleague networks.
• Benefits include brand discounts, Gymflex memberships, and paid volunteering leave.
• Support for professional development and an inclusive workplace.