Customer Success Executive

Company

hirify.global operates in the food and grocery industry and seeks candidates interested in working with startups.

What you will do

• Acquire, onboard, incubate, and activate an assigned customer base.
• Drive customer recency, transactions, product adoption, retention, satisfaction, and ongoing value.
• Manage customer relationships, transparency, escalations, and recurring issue patterns.
• Identify opportunities for other business teams to increase customer share of wallet.
• Advocate customer needs across functions and build a customer-focused approach in business discussions.
• Prepare and support customers regarding hirify.global and government policies and legal aspects.

Requirements

• Proficiency in Kannada to communicate with customers in regional languages.
• Willingness to work in the field and engage directly with customers.
• 0–24 months of experience in a customer-facing, face-to-face role.
• Graduation or a master's degree from a Tier 1 or Tier 2 college in the state.
• Customer-focused, action-oriented approach with the ability to solve problems and work within cost, resource, and time constraints.
• Data-oriented problem solving, structured thinking, and cross-functional collaboration skills.

Nice to have

• Knowledge of Excel, SQL, or other analytical tools.
• Interest in technology-enabled environments and adapting to changes in technology.
• Ability to use scalable resources to deliver results.

Culture & Benefits

• Work with a strong customer point of view and a focus on solving real customer problems.
• Apply first-principles thinking and take ownership of customer outcomes.
• Collaborate with smart colleagues while contributing to a high performance bar.
• Work in an environment that values initiative, ambition, and a bias for action.