Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Strategic advisor for hirify.global's product offering to customers, ensuring their success and maximizing value, owning the entire customer lifecycle. Focus on identifying new opportunities, managing relationships across departments, and driving growth through scalable processes and ARR management.

Location: On-site in San Francisco, California

Salary: $110,000 - $150,000 a year

Company

hirify.global is a people intelligence and AI company that provides actionable insights to go-to-market teams by democratizing access to people data.

What you will do

• Own end-to-end customer experience, including onboarding, product adoption, best practices, and growth.
• Identify new opportunities within the customer base for increased sales, enhanced analytics, and broader marketing.
• Proactively manage relationships within customer teams, multi-threading across departments and levels.
• Actively track, manage, and promote best practices regarding platform and data usage.
• Develop internal playbooks and customer-facing content, including thought leadership.
• Actively manage Annual Recurring Revenue (ARR) through retention and identification of upsell opportunities.

Requirements

• Bachelor’s degree.
• At least 3 years of experience in analytical, customer-facing roles (e.g., consulting, customer success, growth strategy, marketing).
• Familiarity with digital marketing and performance measurement.
• Established track record of building relationships and presenting to Directors, VPs, and C-level executives.
• Experience with CRMs, with a preference towards Salesforce and HubSpot.
• Must be able to work on-site in San Francisco, California.

Nice to have

• Prior startup experience, particularly in B2B SaaS or data companies.
• Proficiency in advanced PowerPoint (with high design standards) and intermediate Excel (including pivots).

Culture & Benefits

• Thrives in the challenges of startups, motivated by rapid learning and growth.
• Exemplary organizational skills and meticulous attention to detail.
• Outstanding verbal and written communication skills, capable of simplifying complex issues.
• Highly analytical and adept at problem solving.
• Team-oriented attitude: contribute, share expertise, take accountability, and foster empathy.
• Comprehensive benefits package available.