Customer Success Manager (SaaS)

Location: San Francisco, United States; Workplace: On-site

Company

hirify.global develops people-data solutions that help organizations improve how they understand and use data.

What you will do

• Own the end-to-end customer experience from onboarding and implementation through product adoption, retention, and expansion.
• Manage relationships across customer departments and seniority levels, adapting to organizational changes.
• Identify opportunities for increased sales, enhanced analytics, broader marketing initiatives, and upselling.
• Track platform engagement, logins, data utilization, and best-practice adoption.
• Create internal playbooks, customer-facing content, thought leadership materials, webinars, and documentation.
• Develop scalable customer engagement processes, manage ARR, and contribute to strategic Customer Success projects and roadmap improvements.

Requirements

• Bachelor’s degree.
• At least 3 years of experience in analytical, customer-facing roles such as consulting, customer success, growth strategy, or marketing.
• Familiarity with digital marketing and performance measurement.
• Proven experience building relationships with and presenting to Directors, VPs, and C-level executives.
• Experience with CRM systems; Salesforce and HubSpot experience is preferred.
• Strong communication, analytical, organizational, problem-solving, and relationship-building skills.

Nice to have

• Startup experience, especially in B2B SaaS or data companies.
• Advanced PowerPoint skills with high design standards.
• Intermediate Excel skills, including pivot tables.

Culture & Benefits

• Values include excellent communication, transparency, integrity, trust, and customer-focused outcomes.
• Supports rapid learning, growth, accountability, knowledge sharing, and empathetic teamwork.
• Offers a comprehensive benefits package.