Customer Success Manager-Bangalore

Location: Bangalore, India

Company

hirify.global provides an advanced analytics engine built for Lakehouse platforms.

What you will do

• Own post-sales relationships, onboarding, implementation, and ongoing customer engagement.
• Drive product adoption and demonstrate measurable business outcomes and ROI.
• Guide customers integrating hirify.global with Delta Lake, Apache Iceberg, Databricks, Snowflake, and Dremio.
• Deliver product walkthroughs, knowledge-transfer sessions, and enablement workshops for technical and business audiences.
• Develop reference architectures and case studies with customers, system integrators, consultants, and partners.
• Handle escalations and production issues, funneling customer-reported bugs into fixes, features, and supportability improvements.

Requirements

• Experience in Customer Success, Solutions Engineering, Technical Account Management, or Post-Sales Consulting.
• Strong technical knowledge of Lakehouse platforms, data engineering, analytics, SQL, and AI/ML.
• Hands-on experience with AWS, Azure, or GCP and tools including Spark, Python, Scala, or Java.
• Ability to explain complex technical concepts to technical and business stakeholders.
• Experience onboarding customers, driving adoption, and demonstrating ROI in enterprise software environments.
• Bachelor’s degree in Computer Science, Engineering, or a related field; a Master’s degree is preferred.

Culture & Benefits

• Collaborate closely with sales, product, and engineering teams to improve the product.
• Mentor junior team members and contribute to the growth of the Customer Success function.
• Work with enterprise customers and partners in complex data environments.