Client Support Specialist - Evening Shift (IoT)

Location: Barcelona, Spain; hybrid work with the main setup organized from the office. Working hours are 14:00–22:00 for the LATAM market.

Salary: €24,000 gross per year.

Company

hirify.global is a European B2B SaaS and telematics company providing a platform for managing vehicles, teams, and assets through connected devices.

What you will do

• Support LATAM clients through email, phone, and chat.
• Explain hirify.global products and provide accurate product information.
• Proactively troubleshoot client problems and connected devices.
• Plan installation trips for technical specialists and support technician work.
• Collect and analyze operational data.
• Cover colleagues during absences and assist the Global Support team with incoming tasks.

Requirements

• At least 2 years of client support experience.
• Experience with ticketing tools such as Intercom, Zendesk, or HubSpot.
• Proficient Spanish and English.
• Strong organizational, communication, and problem-solving skills.
• Ability to stay focused and react quickly in stressful situations.
• Responsible, proactive, independent, and willing to help clients and colleagues.

Nice to have

• Previous experience in the IoT field.
• Additional language skills.

Culture & Benefits

• Supportive hybrid work environment with a Barcelona office in Poblenou.
• Health insurance, gym membership, health days, and a restaurant card.
• Annual learning budget and access to paid AI tools such as Claude, ChatGPT, and Gemini.
• Birthday day off, social and team-building events, and a pet-friendly office with free coffee and fruit.
• Laptop, accessories, structured onboarding, and mentor and referral bonuses.

Hiring process

• CV review by HR and the Operations Manager.
• Pre-recorded Testlify interview, written practical task, and video interview.
• Final on-site interview with the local team and a background check with two references.