Client Success Specialist (Hospitality SaaS)

Location: Barcelona, Spain; hybrid, full-time. Legal right to work in Spain required.

Company

hirify.global provides an AI-powered hospitality SaaS platform that transforms hotel data into real-time commercial intelligence for improving revenue and direct booking performance.

What you will do

• Manage the full client lifecycle, including onboarding, account setup, relationship development, and ongoing success.
• Analyze hotel performance data and provide actionable recommendations to improve direct bookings, revenue, conversion, and bookings.
• Build trusted, long-term relationships with hotel clients through proactive, consultative support.
• Collaborate with Sales, Product, Marketing, and Technical teams throughout the client journey.
• Represent the customer by gathering feedback and supporting product and technical improvements.
• Identify upsell opportunities and manage multiple client accounts in a fast-paced environment.

Requirements

• 2–3 years of experience in Account Management, Client Success, or a similar client-facing role in travel or hospitality SaaS.
• Previous experience with hospitality software or in a B2B hospitality SaaS environment is required.
• Native or advanced professional German and English fluency required.
• Experience managing hotel client relationships and identifying upsell opportunities.
• Strong communication, problem-solving, consultative selling, data analysis, and technology skills.
• Legal right to work in Spain required.

Nice to have

• Interest in using AI tools to draft emails, summarize data, automate workflows, and generate insights.
• Passion for travel technology and helping hoteliers improve their direct bookings.

Culture & Benefits

• Flexible working environment and flexible time off.
• Health insurance through Alan, including coverage for the employee, spouse, and dependents.
• €160 per month for food or nursery through Alan Healthy benefits.
• Subsidized ClassPass membership and optional tax-free benefits for food, transportation, and nursery.
• Career development through workshops, training, frameworks, tools, and processes.
• Collaborative, inclusive environment with wellbeing support and referral bonuses.