5 часов назад
Service Manager III
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Manager III (Service Management and Contract Governance): Supporting the end-to-end service management lifecycle across ING’s global organization with an accent on contract governance, stakeholder engagement, compliance, and service quality. Focus on negotiating and monitoring contracts, organizing governance forums, preparing service insights, and driving framework compliance and continuous improvement.
Location: Manila, One Ayala Tower 2, Philippines
Company
ING is a global banking organization with 65,000 employees across approximately 40 countries.
What you will do
- Support and enhance the end-to-end service management lifecycle across the global organization.
- Lead the drafting, review, negotiation, and finalization of contracts.
- Monitor contract performance, renewals, amendments, terminations, repositories, and documentation.
- Ensure compliance with legal and regulatory requirements and act as a subject-matter expert for contract and service management.
- Prepare service management reports, stakeholder insights, and governance documentation.
- Organize governance meetings, drive framework compliance, and lead continuous improvement initiatives.
Requirements
- 5–7 years of experience in service management, project management, or customer service.
- Strong stakeholder management and communication skills.
- Analytical, organizational, problem-solving, and continuous improvement capabilities.
- Experience with reporting, documentation, and governance frameworks.
- Ability to work across cultures, countries, and time zones.
Nice to have
- Six Sigma Yellow or Green Belt certification.
- PMP or Operational Excellence certification.
Culture & Benefits
- Work with a globally connected service management team.
- Collaborate with Service Owners, service providers, outsourcing partners, and ING entities worldwide.
- Contribute to service management excellence across a global banking organization.
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