Service Manager (HealthCare)

Location: Bangkok, Thailand

Company

hirify.global is a data technology provider delivering platforms and applications for healthcare, finance, manufacturing, and supply chain organizations in more than 80 countries.

What you will do

• Act as the primary post-go-live service delivery contact for TrakCare and IntelliCare healthcare customers.
• Oversee the end-to-end service lifecycle and ensure SLA and KPI compliance.
• Coordinate service reviews covering incidents, problems, changes, releases, and improvement plans.
• Manage major incident escalations, communications, post-incident reviews, and resolution follow-ups.
• Maintain roadmaps for service enhancements, patches, and upgrades with Programme Management.
• Collaborate with support, implementation, product, account management, clinical informatics, IT, and operations teams.

Requirements

• Strong understanding of TrakCare and IntelliCare modules and their integration with clinical workflows.
• ITIL qualification and experience in IT service management within healthcare or enterprise application support.
• Experience handling service escalations and high-impact incident response.
• Strong stakeholder management, communication, and negotiation skills.
• Analytical and detail-oriented approach to service metrics and root-cause problem solving.

Culture & Benefits

• 24×7 support for customers and partners worldwide.
• Work with healthcare data platforms focused on interoperability, speed, and scalability.
• Collaborate with international teams supporting customers across more than 80 countries.