Senior Relationship Manager

Location: Fortitude Valley, Brisbane, Queensland, Australia; permanent, Brisbane-based role with hybrid ways of working.

Company

hirify.global is a property technology company helping people find and finance homes and enabling property businesses to grow through digital products.

What you will do

• Manage a tiered customer portfolio across a defined market or region and build long-term strategic partnerships.
• Lead partnership reviews, subscription-mix discussions, growth planning, and strategic customer conversations.
• Identify customer needs, upgrade opportunities, and cross-sell opportunities to grow revenue and protect retention.
• Drive adoption of REA subscriptions, branding, add-ons, performance products, platforms, and loyalty propositions.
• Coordinate Specialist Sales, Customer Success, Customer Support, and Sales Support to deliver seamless customer outcomes.
• Mentor peers, contribute to portfolio planning, and strengthen team capability and collaboration.

Requirements

• Strong relationship management, stakeholder engagement, and commercial acumen.
• Proven ability to retain and grow customer portfolios and convert upgrade and cross-sell opportunities.
• Experience leading business reviews and strategic customer conversations.
• Ability to manage a strategic portfolio and prioritise activity across a market or region.
• Strong collaboration skills across sales, support, and customer success functions.
• Coaching and mentoring capability appropriate to a senior individual contributor role.

Culture & Benefits

• Hybrid and flexible approach to working.
• Flexible leave options, including birthday leave and the ability to purchase additional leave.
• Flexible parental leave for primary and secondary carers.
• Because We Care program with volunteering leave, community grants, matched payroll giving, and community charity initiatives.
• Hackdays for developing and launching new ideas.
• Focus on diversity, equity, inclusion, learning, growth, and employee wellbeing.