обновлено 9 дней назад
Senior Enterprise Customer Success Manager (AUS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Enterprise Customer Success Manager (AUS) (Enterprise customer success): Managing and growing complex enterprise accounts for a user research platform with an accent on strategic account planning, customer relationships, and research solution adoption. Focus on optimizing account usage, delivering product demonstrations, shaping research projects, and coordinating stakeholders across research, product, design, operations, delivery, fulfillment, and sales.
Location: In-person at the office in Sydney, Australia, with regular customer meetings in Sydney and Melbourne
Company
A research platform that provides access to research participants and certified researchers, helping organizations scale research and make user-driven decisions.
What you will do
- Build and execute strategies to increase account usage, retention, and growth across complex enterprise accounts.
- Guide clients in shaping and delivering research projects aligned with their business objectives.
- Deliver product demonstrations and create custom solutions for customer needs.
- Build face-to-face relationships through customer meetings in Sydney and Melbourne, as well as UX conferences and meetups.
- Develop continuous research programs using Tracks and monitor account performance.
- Collaborate with Delivery, Fulfilment, Product, and Sales teams to ensure projects are delivered effectively.
Requirements
- 4+ years of experience in a relationship-based, customer-facing role such as Customer Success Manager, Account Manager, or Strategic Account Manager.
- Experience growing accounts and owning retention and utilization targets.
- Experience managing large strategic accounts, including accounts worth $250k+ ARR or accounts with complex stakeholder structures.
- Fluency with long renewal cycles, enterprise procurement, and multi-threaded stakeholder relationships.
- Strong verbal and written communication, sales awareness, collaboration, independence, curiosity, and a growth mindset.
- Ability to learn and use tools including Slack, HubSpot, and Google Workspace.
Nice to have
- Experience in a high-growth, startup, or scale-up environment.
- Experience turning around an at-risk enterprise account.
Culture & Benefits
- In-person work from the Sydney office.
- Competitive salary and bonuses for achieving and exceeding targets.
- Public transport to and from the office is covered.
- One paid Day off each month, providing a total of seven weeks of annual leave.
- Commitment to building diverse teams and supporting an inclusive workplace.
Hiring process
- Additional benefits and role details are discussed during the interview process.
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