Senior Enterprise Customer Success Manager (AUS)

Location: In-person at the Brisbane office, Australia; regular face-to-face customer meetings may include Sydney and Melbourne.

Company

hirify.global is a user research platform providing access to research participants and certified researchers so organizations can scale research and make insight-driven decisions.

What you will do

• Own and grow complex, high-value enterprise customer relationships with senior stakeholders.
• Build and execute strategies to increase account usage, retention, and customer value.
• Guide clients in shaping, scoping, and delivering research projects aligned with business objectives.
• Deliver product demonstrations and create custom solutions for teams within existing accounts.
• Build continuous research engagement through hirify.global Tracks and optimize account performance.
• Collaborate with Delivery, Fulfilment, Product, and Sales to ensure projects are delivered seamlessly and insights have impact.

Requirements

• 4+ years of experience in a relationship-based, customer-facing role such as Customer Success Manager, Account Manager, or Strategic Account Manager.
• Track record of growing enterprise accounts and ownership of retention and utilization targets.
• Experience managing large strategic accounts, such as accounts worth $250k+ ARR, or genuinely complex stakeholder groups.
• Experience with long renewal cycles, enterprise procurement, and multi-threaded stakeholder dynamics.
• Excellent verbal and written communication, proposal development, sales awareness, and product-learning ability.
• Ability to work in person from the Brisbane office and conduct face-to-face customer meetings in Australia.

Nice to have

• Experience in a high-growth startup or scale-up environment.
• Experience turning around an at-risk enterprise account.
• Experience with Slack, HubSpot, and Google Workspace.

Culture & Benefits

• Culture focused on fulfilling, meaningful work, collaboration, ownership, curiosity, and continuous growth.
• Competitive salary and bonuses for meeting or exceeding targets.
• Public transport to and from the office covered.
• One paid hirify.global Day off each month, providing a total of seven weeks of annual leave.
• Healthy lunch provided every day.

Hiring process

• Additional benefits and role details are discussed during the interview process.