Solutions Analyst I (Fintech)

Location: Boston or Waltham, Massachusetts office; hybrid attendance six times per month; local hiring only

Salary: USD 65,000–75,000 annual base salary

Company

SS&C is a financial services and healthcare technology company providing investment and operational solutions to organizations worldwide.

What you will do

• Manage operational and product support responsibilities across multiple teams and systems.
• Interact with hedge fund and asset management clients regarding product inquiries.
• Assess, troubleshoot, and manage client requests while providing real-time solutions.
• Escalate client and internal issues to the appropriate teams for resolution.
• Build relationships with portfolio managers, traders, operations teams, and technology teams.

Requirements

• Bachelor’s degree or 0–2 years of relevant customer service or technology experience.
• Strong client-facing communication skills, both verbal and written.
• Superior problem-solving and analytical skills.
• Interest in technology and financial markets.
• Ability to take initiative and assume increasing responsibility and autonomy.
• Ability to work locally from the Boston or Waltham office on a hybrid schedule.

Culture & Benefits

• Immersive training in financial technology, investment products, and capital markets.
• Peer coaching and hands-on management.
• Opportunities for career growth within Solutions, Client Engagement, Client Success, Product Management, or Sales.
• Medical, dental, and vision coverage.
• 401(k) plan with company match, paid time off, holidays, parental leave, and professional development reimbursement.