20 часов назад
Senior Customer Success Manager (PropTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Success Manager (PropTech): Delivering strategic customer success for Realtair, an end-to-end workflow platform for real estate agencies, with an accent on enterprise relationship management, adoption, retention, and commercial growth. Focus on developing measurable Success Plans, leading executive reviews, analysing customer health data, and influencing product improvements through customer insights.
Location: Melbourne-based, Richmond, Melbourne VIC; hybrid ways of working
Company
develops property technology products, including Realtair, an end-to-end workflow platform for real estate agencies covering proposals, digital signing, offers, auctions, deposits, and post-sale workflows.
What you will do
- Deliver the Customer Success strategy across Tier 1 and Tier 2 customer portfolios.
- Develop strategic Success Plans aligned with customer objectives and measurable business outcomes.
- Build trusted relationships with executive stakeholders and act as a strategic advisor.
- Lead Executive Business Reviews, Quarterly Business Reviews, strategic planning sessions, and product coaching.
- Monitor customer health, adoption, retention, and commercial outcomes to identify risks and growth opportunities.
- Share customer insights with Product, Sales, Marketing, and Support while mentoring colleagues and improving customer experience.
Requirements
- 5+ years of experience in Customer Success, Strategic Account Management, or Enterprise Account Management.
- Experience in a SaaS, technology, or real estate environment.
- Proven success managing enterprise or strategic portfolios and driving adoption, retention, NRR, and commercial growth.
- Strong commercial acumen and experience influencing executive stakeholders.
- Ability to develop Success Plans, lead executive reviews and workshops, and translate customer data into strategic recommendations.
- Melbourne-based availability and ability to work in a hybrid arrangement.
Nice to have
- Experience in real estate or PropTech.
Culture & Benefits
- 8-month fixed-term contract with flexible and hybrid ways of working.
- Flexible leave options, including birthday leave and the option to purchase additional leave.
- Flexible parental leave for primary and secondary carers.
- Volunteering leave, community grants, matched payroll giving, and charitable community initiatives.
- Hackdays and opportunities for learning, growth, and new ideas.
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