Senior Salesforce Administrator (AI)

Location: Hybrid, with 2/3 days per week in the Hammersmith office, London, United Kingdom

Company

AI-powered SaaS platform helping retail and hospitality brands manage tasks, communication, learning, and operational insights for frontline employees.

What you will do

• Own the design, administration, architecture, and ongoing evolution of Salesforce.
• Configure objects, fields, page layouts, validation rules, permissions, and Flows.
• Design scalable data models and processes for pipeline, renewals, and the customer lifecycle.
• Manage the broader GTM technology stack, including integrations, system health, automation, and adoption.
• Improve data quality, reporting, forecasting, workflows, and operational efficiency using automation and AI tools.
• Lead tool rollouts, training, documentation, change management, and operational support across GTM teams.

Requirements

• 2–5 years of experience as a Salesforce Administrator or similar role in a B2B SaaS environment.
• Experience designing, managing, and configuring Salesforce architecture, data models, Flows, objects, validation rules, and automation.
• Ability to translate business requirements into scalable solutions while maintaining data integrity and system usability.
• Strong analytical thinking, attention to detail, communication, stakeholder management, and problem-solving skills.
• Comfort with Google Sheets, Excel, and AI tools for productivity, analysis, documentation, and operational workflows.
• Ability to work across Sales, Marketing, Customer Success, Finance, and RevOps while managing multiple priorities.

Nice to have

• Salesforce Administrator certification, such as ADM201 or equivalent.
• Experience with Salesforce integrations, HubSpot, Salesloft, Gong, 6sense, or similar SaaS tools.
• Familiarity with sales methodologies such as MEDDPICC.
• Experience in a scale-up environment and using AI to improve reporting, documentation, enablement, or operations.

Culture & Benefits

• Hybrid working arrangement in London.
• 33 days of annual leave, including bank holidays.
• Pension, medical coverage, dental and vision cash plan, and employee assistance support.
• Short- and long-term disability coverage, life assurance, critical illness coverage, and enhanced parental leave.
• Team events, weekly meals, HIIT sessions, gym discounts, training, and coaching.