2 дня назад
Supervisor, Hospitality Operations
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Supervisor, Hospitality Operations (Short-Term Rentals): Managing field operations for assigned short-term rental homes, ensuring properties are functional, clean, stocked, and guest-ready with an accent on housekeeping coordination, owner support, and guest issue resolution. Focus on prioritizing zone-wide tasks, solving in-stay problems, maintaining property standards, and improving guest review performance.
Location: Oceanside, Oregon, United States; field-based role with frequent travel within the market and onsite work.
Company
is a real estate investment platform that uses technology to support single-family rental and short-term rental services.
What you will do
- Ensure assigned homes are functional, clean, stocked, and guest-ready.
- Directly manage housekeepers, including scheduling, task assignment, performance monitoring, coaching, and feedback.
- Prioritize and delegate inspections, restocks, and hospitality tasks across the zone.
- Visit properties regularly, maintain property-level expertise, and prevent guest or owner issues.
- Act as the operational contact for homeowners and coordinate with Guest Experience and Maintenance teams.
- Resolve guest and owner issues, approve appropriate solutions, improve guest experience, and monitor review scores.
Requirements
- 3–5 years of operational experience in hospitality, property management, or a related field.
- Strong communication, organizational, problem-solving, and prioritization skills.
- Experience coordinating or delivering fieldwork in a fast-paced environment.
- Comfort using mobile and desktop task-management tools.
- Valid driver’s license and reliable transportation.
- Must be authorized to work in the United States; H-1B visa sponsorship is not available.
Culture & Benefits
- Fast-paced, startup-style short-term rental business unit.
- Frequent availability required for weekends, holidays, early mornings, and evenings, with two days off each week.
- Generous PTO, 12 paid holidays, volunteer time off, and paid parental leave.
- 401(k) program and wellness, home office, and cell phone subsidies.
- Health, dental, and vision insurance.
Hiring process
- Employment offer is conditional on successful completion of a background investigation.
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