Customer Success Engineer (Automation Engineer)

Location: Hybrid, based in or regularly travelling to Frankfurt am Main, Germany; regular travel to customer sites in Germany and occasional travel across Europe is required.

Salary: €60,000–€82,000 gross annual.

Company

hirify.global develops the LINQ platform, combining hardware and software to automate laboratory workflows for life-science applications including diagnostics, drug discovery, and synthetic biology.

What you will do

• Build, configure, and test automated laboratory workflows using the LINQ platform.
• Integrate liquid handlers, incubators, plate readers, centrifuges, and robotic devices.
• Write and execute test scripts to verify workflow reliability, repeatability, and readiness for customer use.
• Troubleshoot hardware, software, and process issues during system commissioning.
• Support customer training and explain safe, effective operation of automated workflows.
• Translate customer needs into technical requirements and maintain workflow, test, risk, safety, and system documentation through installation, testing, and handover.

Requirements

• Degree or equivalent practical experience in automation engineering, mechatronics, robotics, electrical engineering, mechanical engineering, computer science, biomedical engineering, or a related technical field.
• Experience with Python, scripting, test automation, or technical troubleshooting.
• Strong interest in robotics, automation, hardware/software integration, or laboratory technology.
• Hands-on problem-solving skills and the ability to communicate technical ideas to technical and non-technical audiences.
• Ability to be based in or regularly travel to Frankfurt am Main, with travel to customer sites in Germany and occasionally across Europe.
• English language skills required.

Nice to have

• Experience with laboratory automation equipment such as liquid handlers, plate readers, or incubators.
• Familiarity with CAD, wiring diagrams, system layouts, or technical drawings.
• Experience with Jira, Asana, GitHub, or similar tracking tools.
• Knowledge of life-science workflows, laboratory environments, or regulated and validated systems.
• Experience with robotics, PLCs, sensors, actuators, motion systems, or industrial automation.

Culture & Benefits

• Work on robotics and automation solutions for life-science laboratories.
• Professional development and collaborative project opportunities.
• Health insurance, eye care, wellbeing support, and an employee assistance programme.
• Wellbeing and development allowance, additional leave, pension scheme, and life and critical illness cover.
• Salary-sacrifice options for electric vehicles, bicycles, and technology.