Technical Support Engineer (Robotics)

Location: Germany (Office)

Company

hirify.global develops sophisticated robotic systems and related software and hardware.

What you will do

• Provide technical support to customers and internal users across robots, payloads, servers, software interfaces, and communication systems.
• Diagnose, troubleshoot, reproduce, fix, and debug complex electro-mechanical and software issues.
• Use internal tools and robot log data to investigate technical problems and maintain expertise in robot behaviors, supported hardware, and software.
• Respond to troubleshooting emails and chats, manage support queues, and help improve issue-resolution KPIs.
• Document software incidents, bugs, and development stories for Development and Quality teams.
• Support customer installations and training, provide proactive outreach, and suggest product features based on customer feedback.

Requirements

• Bachelor's degree or higher in Engineering, Computer Science, or a related subject.
• Proficiency with Linux-based operating systems.
• Proficiency in a high-level programming language such as Python or C++.
• Excellent computer and interpersonal skills.
• Strong problem-solving, learning, collaboration, and customer-service abilities.

Culture & Benefits

• Customer-focused technical support with responsibility for representing technical expertise in customer interactions.
• Cross-functional collaboration with Development, Quality, and other internal teams.
• Opportunities to contribute to continuous process improvement and proactive customer support.