Sr Manager, Technology Operations Support

Location: Columbus, Ohio, USA; priority given to candidates residing in the Columbus metropolitan area

Base pay: $99,000–$165,000 per year

Company

hirify.global operates within McKesson, a Fortune 10 healthcare company delivering products, services, and technology that improve access to quality care.

What you will do

• Lead and develop a team responsible for advanced technical operations support, incident command, and escalation management.
• Establish operational standards, performance expectations, and capability development plans.
• Oversee Tier-2 network operations, production diagnostics, service restoration, and controlled remediation.
• Ensure readiness and execution of Incident Command for high-severity service disruptions.
• Partner with engineering, SRE, product, and operations teams to resolve issues and improve service reliability.
• Lead vendor escalations and drive process improvement through incident analysis and service performance initiatives.

Requirements

• Bachelor's degree or equivalent experience.
• 9+ years of experience in technical operations, network operations, production support, or related technology disciplines.
• At least 1 year of leadership or management experience in complex production environments.
• Strong knowledge of technical troubleshooting, service restoration, incident response, and operational support practices.
• Experience with AI-driven tools such as Claude and building agents for incident response support.
• Required ITIL Foundation certification, Version 4 or Version 5.

Nice to have

• Experience leading major incident management or Incident Command functions.
• Experience with tiered support models across operations and engineering organizations.
• Experience supporting hybrid on-premises, co-location, and cloud environments.
• Familiarity with Microsoft Azure, AWS, Google Cloud Platform, observability, monitoring, and operational analytics platforms.
• Networking, cloud, systems administration, Kepner-Tregoe, Incident Leadership, or similar certifications and training.

Culture & Benefits

• Full-time employment with a competitive compensation package.
• Additional annual bonus or long-term incentive opportunities may be available.
• Participation in a structured 24x7 on-call model is required.
• Visa sponsorship is not available presently or in the future.