Director, Account Management (SaaS)

Location: San Francisco, California, United States; hybrid schedule with office attendance every Tuesday, Wednesday, and Thursday. Remote work is available from home on Mondays and Fridays.

Salary: On-target earnings of $310,000–$344,000 annually, with a 70/30 split, plus equity.

Company

hirify.global is a B2B customer operations platform that coordinates customer conversations, teams, and tools for complex customer relationships.

What you will do

• Lead, develop, and coach a high-performing Account Management team.
• Drive customer expansion by helping Account Managers identify and develop upsell and cross-sell opportunities.
• Define Account Management KPIs, roles, success metrics, and operating rhythms with senior sales leadership.
• Own renewal performance, customer satisfaction, account health, and commercial outcomes across the team.
• Partner with Sales, Finance, Legal, Revenue Operations, Product, and Customer Success to improve customer experiences.
• Help design the future Existing Business structure through Account Teams pairing Account Managers with Customer Success Managers.

Requirements

• 4–6 years of experience leading Account Management, Sales, or Renewals teams in SaaS.
• Experience building and leading an Account Management function from the ground up.
• Experience with enterprise renewal negotiations, upselling, cross-selling, and customer escalations.
• Strong coaching, people leadership, feedback, and accountability skills.
• Strategic and execution-oriented approach, including process building and participation in customer calls.
• Data-driven decision-making and strong collaboration with Sales, Product, and Customer Success teams.

Nice to have

• Experience with support or customer experience platforms.
• Familiarity with usage-based or product-led growth models.
• Experience working with mid-market and enterprise customers.

Culture & Benefits

• Hybrid work model with flexibility to work from home on Mondays and Fridays.
• Equity participation in a post-Series D company.
• Private health insurance, including no-cost plan options for employees.
• Paid parental leave, flexible time off, mental health support, and family planning support.
• $100 monthly lifestyle stipend for fitness, health, wellness, and other activities.
• Additional Wellness Days and a winter office closure from Christmas through New Year’s Day.