Claims Processor

Location: Phoenix, Arizona, United States; hybrid schedule with in-office work three days per week on Mondays, Wednesdays, and Thursdays

Salary: $20.00 per hour, plus equity and benefits

Company

hirify.global operates a car-sharing marketplace connecting guests with hosts across the United States, United Kingdom, Canada, Australia, and France.

What you will do

• Provide customer service and operational support to hosts, guests, external vendors, and internal teams through Slack, email, voice, and chat.
• Manage recovery activities and review account and vehicle eligibility in relation to claims.
• Review liability and support hirify.global members throughout the incident process.
• Assist with non-complex claim resolutions and indirectly resolved cases.
• Contribute to internal process documentation and streamline workflows.

Requirements

• Ability to multitask while completing accurate account notations within required timelines.
• Strong attention to detail when supporting hosts and guests across multiple geographies.
• Ability to work in an evolving environment, maintain quality standards, meet KPIs, and operate with minimal supervision.
• Positive attitude, high energy, strong work ethic, and commitment to hirify.global values.
• Ability to work from the Phoenix office three days per week on Mondays, Wednesdays, and Thursdays.

Nice to have

• Previous startup experience.
• Strong technology skills, including Slack and CRM systems.
• Comfort working through situations that are not always black and white.

Culture & Benefits

• Equity and benefits for full-time employees.
• Employer-paid medical, dental, and vision insurance.
• Retirement employer match, paid time off, paid holidays, volunteer time off, and parental leave.
• Learning and Development stipend, cell phone and internet stipend, hirify.global travel credit, and host matching program.
• In-office lunch, snacks, and activities for office-based and hybrid employees.