Senior Associate Digital Renewal Representative

Location: Toronto, Canada; hybrid schedule with an expectation of working in the office 3 days per week, Monday to Friday.

Salary: Base salary of CAD 60,000–70,000 per year; OTE of CAD 75,000–90,000 per year.

Company

hirify.global develops software that helps create buildings, cars, factories, and films.

What you will do

• Manage end-to-end customer renewal cycles and close renewals accurately and on time.
• Drive seat expansion opportunities and collaborate with Account Executives on cross-sell opportunities.
• Monitor auto-renewal status, identify churn risks, and support customer retention and adoption.
• Work with customer procurement teams and authorized partners to complete renewal transactions.
• Maintain forecasts and pipeline visibility using CRM and renewal tracking tools.
• Share customer feedback, renewal blockers, churn risks, and upsell opportunities with internal teams.

Requirements

• 1–3 years of experience in inside sales, renewals, account management, or customer-facing sales.
• Experience closing deals or renewals and communicating with customers.
• Ability to manage multiple renewal cycles and priorities concurrently.
• Strong organization, time management, written communication, and verbal communication skills.
• Experience using CRM or renewal tracking systems.
• Bachelor’s degree or equivalent professional experience.

Nice to have

• Experience in software, SaaS, or technology sales.
• Exposure to subscription-based or renewal-driven sales models.
• Experience with seat expansions, upselling, procurement teams, or contract-driven renewals.
• Experience collaborating with Account Executives, Customer Success teams, and partners.
• Ability to recommend proactive retention actions in a fast-paced, metrics-driven environment.

Culture & Benefits

• Primarily office-based inside sales environment designed to support skill development and collaboration.
• Flexible and modern ways of working alongside in-office collaboration.
• Potential annual cash bonuses, sales commissions, stock grants, and comprehensive benefits.
• In-person onboarding and/or identity verification may be required.