Customer Success Sales Manager (SaaS)

Location: Richmond Hill, Ontario, Canada; in-office. Minimal occasional travel of 5–10% is required.

Company

hirify.global is a global technology company connecting the physical and digital worlds through positioning, modeling, data analytics, and software and hardware solutions for construction, geospatial, transportation, and other essential industries.

What you will do

• Sell software renewals and warranties to maintain and grow recurring revenue streams.
• Identify opportunities to upsell products and services aligned with customer business goals.
• Build high-level customer relationships and advocate for global customers to improve satisfaction, adoption, and loyalty.
• Educate and support OEMs and resellers on subscription programs and service offerings.
• Analyze account statistics, usage metrics, and industry practices to maximize ARR and reduce churn risks.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or Inside Sales in a technical or SaaS environment.
• Bachelor’s degree in Engineering, Business, Finance, Data Sciences, or a related field.
• Strong analytical skills for interpreting data and metrics and supporting sales and retention strategies.
• Exceptional interpersonal and business communication skills with experience managing complex professional relationships.
• Self-starter attitude and ability to work in a fast-paced global team environment.

Nice to have

• Experience with Salesforce, Navision, or dedicated Customer Success platforms.
• Familiarity with subscription-based or recurring revenue models in a technical industry.

Culture & Benefits

• Work on positioning, software, and hardware solutions that support construction, transportation, geospatial, and other essential industries.
• Collaborative and supportive working environment focused on belonging and shared impact.
• Culture that encourages initiative, ownership, innovation, and practical execution.
• Values centered on Belong, Grow, and Innovate.

Hiring process

• Submit an online application through the posting’s Apply Now button.
• Accommodation support is available during the application process upon request.