Customer Success Manager (Robotics)

Location: Cambridge, MA, United States; up to 50% domestic travel, including multi-day customer site visits and deployment sprints.

Company

hirify.global builds general-purpose robots for use in homes, workplaces, factories, farms, and other real-world environments.

What you will do

• Own one or more enterprise customer relationships and manage customer health.
• Lead robot deployments from initial scoping through production in partnership with business, operational, and technical stakeholders.
• Develop customer-centric KPIs and report deployment and adoption performance.
• Support late-stage sales calls, discovery sessions, and contract scoping as the deployment liaison.
• Represent customer needs in product and engineering discussions and translate field insights into product requests, edge-case documentation, integration requirements, and feature requests.
• Identify and escalate customer issues while supporting successful operations in complex facilities.

Requirements

• 5+ years of hands-on technical or sales experience in robotics, automation, industrial systems, or related fields.
• Deep systems integration expertise across software, hardware, sensors, and networks in uncontrolled real-world environments.
• Field experience as a Field Application Engineer, Solutions Engineer, Sales Engineer, Technical Consultant, Customer Success professional, or deployment specialist.
• Ability to explain technical constraints to C-suite stakeholders and troubleshoot with facilities operators.
• Comfort working through ambiguity, rapid iteration, and multiple technical and customer-facing responsibilities.
• Availability for up to 50% domestic travel and multi-day customer site visits.

Nice to have

• Startup experience.
• Experience deploying technology in manufacturing, healthcare, pharmaceutical, or other complex facilities.
• Familiarity with robotic systems, computer vision, sensor integration, and autonomy stacks.
• Experience training non-technical operators and creating training or remote-support documentation.

Culture & Benefits

• Salary, annual cash bonus, and company equity.
• Company-subsidized insurance programs and a 401(k) with company match.
• Flexible paid time off.
• Daily lunch and additional employee benefits.
• Work alongside professionals combining technical skills with creative vision, humility, and collaboration.