Customer Success Manager (AI Robotics)

Location: Hybrid from the Stuttgart area, Germany; willingness to travel up to 50%.

Company

hirify.global develops AI-powered robotics solutions that enable robots to sense, reason, and act in industrial environments such as warehouses and factories.

What you will do

• Own strategic customer relationships across onboarding, adoption, retention, expansion, and renewals.
• Advise operational and executive stakeholders and drive measurable customer outcomes and ROI.
• Identify and close expansion opportunities involving new sites, higher throughput, and additional licenses.
• Develop go-to-market and account growth strategies, including QBRs and EBRs.
• Partner with Product, Engineering, and Operations to translate customer needs into roadmap input.
• Build the foundation, processes, and playbooks for Customer Success.

Requirements

• Strong understanding of intralogistics, automation, robotics, or industrial technology.
• Experience managing and growing enterprise or strategic accounts.
• Experience in a scale-up or fast-growing environment.
• Proven ability to drive commercial expansion and customer outcomes.
• High technical affinity; an engineering background is a plus.
• Fluent English required, with excellent communication and stakeholder management skills.

Culture & Benefits

• High ownership and direct impact on revenue and customer retention as one of the first hires in the function.
• Flexible work schedule with remote or hybrid work from the Stuttgart area.
• Competitive salary with attractive bonus options.
• Company car and Wellpass gym membership.
• Open corporate culture and career opportunities in a growing AI robotics scale-up.

Hiring process

• Short role-relevant take-home assignment.
• 40-minute cultural fit interview and 45-minute technical fit interview.
• On-site office visit with team collaboration on a relevant challenge and a meeting with a founder.