Technical Support Engineer (Robotics)

Location: US (Remote); occasional travel of up to 25% for training, customer support visits, or team events

Salary: $80,000–$120,000 per year, depending on experience

Company

hirify.global develops AI-powered robotic systems and an intuitive instruction platform for automating physical spaces.

What you will do

• Provide technical support for hirify.global robots through phone, email, video calls, and ticketing systems.
• Guide customers through troubleshooting, configuration adjustments, deployment, and robot operation best practices.
• Collaborate with engineering, product, and field service teams to escalate and resolve complex issues.
• Document technical issues, solutions, and customer interactions in HubSpot or a similar CRM.
• Create knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service.
• Identify support patterns, improve ticket management processes, and meet response time, resolution time, and customer satisfaction KPIs.

Requirements

• Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field.
• 2+ years of experience in technical support, field service, robotics, automation, or a related technology role.
• Proven ability to troubleshoot mechanical, electrical, and software systems.
• Understanding of industrial automation, manufacturing processes, or robotics fundamentals.
• Ability to explain complex technical concepts clearly to non-technical audiences and manage multiple support tickets.
• Must be based in the US and willing to travel occasionally, up to 25%.

Nice to have

• Understanding of networking, protocols, and device connectivity.
• Experience with collaborative robots, industrial robot programming, machine vision, sensors, or end effectors.
• Knowledge of Python, C++, ROS, and Linux/Ubuntu.

Culture & Benefits

• Full-time employees are eligible for employee stock options.
• Paid time off and medical, dental, and vision insurance.
• Life insurance, disability insurance, and 401(k) benefits are available to regular full-time employees.