Technical Support Specialist (Robotics)

Location: US (Remote); second-shift support required from 4pm to 12am EST. Occasional travel of up to 25% is required.

Salary: $80,000–$120,000 per year, depending on experience.

Company

hirify.global develops AI-powered robotic systems and an intuitive instruction platform for automating physical spaces.

What you will do

• Provide phone, email, video, and ticket-based technical support for hirify.global robots.
• Diagnose issues and guide customers through troubleshooting, configuration, deployment, and operational best practices.
• Collaborate with engineering, product, and field service teams to escalate complex issues and drive timely resolution.
• Document technical issues, solutions, and customer interactions in HubSpot or a similar CRM.
• Create knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service.
• Identify support patterns, provide feedback to product and engineering, and improve ticket management and support KPIs.

Requirements

• Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field.
• At least 2 years of experience in technical support, field service, robotics, automation, or technology.
• Availability for the 4pm–12am EST second shift.
• Strong troubleshooting skills across mechanical, electrical, or software systems.
• Understanding of industrial automation, manufacturing processes, or robotics fundamentals.
• Ability to explain complex technical concepts clearly, manage multiple tickets, and travel occasionally up to 25%.

Nice to have

• Knowledge of networking, protocols, and device connectivity.
• Experience with collaborative robots, industrial robot programming, machine vision, sensors, or end effectors.
• Understanding of Python, C++, ROS, Linux, or Ubuntu.

Culture & Benefits

• Employee stock options for full-time employees.
• Paid time off.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) for regular full-time employees.