Customer Success Team Member

Location: Hybrid onsite in New York, NY, with 4 days per week required at the NYC headquarters

Salary: $100,000–$180,000 total OTE, plus equity and bonus

Company

hirify.global is a Series B SaaS company building an AI-driven event marketing intelligence platform that helps companies measure event performance, identify high-value prospects, and generate pipeline.

What you will do

• Build relationships with key stakeholders and create collaborative action plans with milestones, responsibilities, and timelines.
• Guide customers through onboarding, training, product adoption, and ongoing success.
• Manage the full client lifecycle, including renewals and upsells.
• Organize webinars, events, and case studies to support customer knowledge sharing and community building.
• Develop strategic account plans and business cases that support long-term customer growth.
• Collect and analyze customer and internal feedback to improve strategies, solutions, and satisfaction.

Requirements

• 5+ years of experience in Customer Success, specifically at B2B growth-stage startups
• Experience owning the full client lifecycle, renewals, and upsells.
• Strong relationship-building, communication, and stakeholder-management skills.
• Ability to take ownership, pursue excellence, and contribute to a fast-paced environment.
• Ability to learn quickly and collaborate effectively with the team.

Culture & Benefits

• Competitive base salary and bonus.
• Equity opportunity.
• Medical, dental, and vision healthcare coverage.
• Unlimited PTO.
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year week.
• Work from the NYC headquarters in a collaborative, high-growth SaaS environment.